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Charme Box Subscription FAQ

GENERAL

What's included in a Charme Box and which box am I getting?

Cutest nail products curated just for you, receive 15+ full size and limited edition nail products every two months delivered to your door. Get first access to upcoming Charme Gel colors, latest nail decors and so much more!

Sign-Up Period Shipping Date* Box Theme
Recurring Billing Date
Note
11/1 - 12/31
Jan 1st
Valentine's Day
Nov 5th
1/1 - 2/28
March 1st
Spring
Jan 5th
3/1 - 4/31
May 1st
Surprise
March 5th
Different every year
5/1 - 6/30
July 1st
Summer
May 5th
Current box
7/1 - 8/31
Sept 1st
Autumn / Halloween
July 5th
9/1 - 10/30
Nov 1st

Holiday / New Year

Sept 5th

*Charme Box will ship out on the 1st or the first work day of odd numbered months.


How do I access my Subscription Management Portal?

You will receive a subscription confirmation email once you sign up, the email will include a Manage Subscription button that gives you access to your Subscription Management Portal. You can also access the portal through your Daily Charme customer account if you signed up for subscription using the same email address as your customer account.

Please save the link to your Subscription Management Portal as this is the best method to manage your account and subscription.

If you're unable to locate the link to your Subscription Management Portal, please contact our customer support team HERE .

Can I skip a shipment?

You can skip your upcoming shipments any time before the next billing date (billing dates are on the 5th of every odd numbered month).

If you would like to skip your upcoming box but have already been billed for it, please contact Daily Charme within 10 calendar days of billing date to cancel the upcoming box and receive a refund. Refund for already billed box are subject to a 3% processing fee.

Email us within 10 calendar days of billing to skip the next box and receive a refund, otherwise you will still receive the upcoming box.

How do I cancel my subscription?

You can cancel your subscription on the Subscription Management Portal.

If you would like to cancel your subscription but have already been billed for the upcoming box, please email us within 10 calendar days of billing date to receive a refund. Refund for already billed box are subject to a 3% processing fee.

 

BILLING

How often & when will I be billed?

Charme Box is on a bi-monthly subscription schedule, you will be billed for the first box upon sign up, and will be billed automatically once every 2 months subsequently on the 5th of the month until you cancel.

For example, if you sign up for the subscription on May 15th, you will receive the first box in July and be billed for the September box on July 5th.

Can I pick the date you bill me?

Billing dates cannot be customized so you will always be automatically billed on the 5th of every odd numbered month.

If you prefer not to be billed for the upcoming box, you can always skip the next delivery before it's billed.

Do you charge sales tax?

We charge sales tax on all purchases in states where sales taxes are applicable.

I'm Canadian, why does my monthly bill vary?

Our store pricing is in USD, your bank statement will show the conversion amount in CAD when you are billed, and due to the fluctuating exchange rate, your bill may be slightly different each month.

How do I update my billing information?

You can update your billing information by accessing your Subscription Management Portal.

Can I use a coupon code on my Charme Box subscription?

Any promotional pricing applies to the first box only. All subscription plans will renew at the regular rate.

 

SHIPPING

When will my boxes ship?

Your first Charme Box will ship on the 1st or the first work day of the next odd numbered month after you sign up for the subscription.

How long does it take to receive my box?

Charme Box ships once every 2 months, depending on when you sign up, you may have to wait up to 2 months before your first box ships.

Once shipped, delivery within the U.S. takes between 3-5 business days, and 14-30 business days to Canada.

Can I purchase Charme Box if I live outside of the U.S.?

We currently only ship Charme Box within the U.S. and to Canada.

How much does shipping cost?

Shipping is always FREE within the U.S. and $21 USD for Canada.

How do I change my shipping address?

You can update your shipping address by accessing your Subscription Management Portal.

How does shipping work if I purchased other products along with Charme Box subscription?

FOR U.S. ORDERSIf you purchased other products from our shop with your Charme Box subscription, the order will be split and add-on products will be shipped first before the Charme Box is scheduled to ship.

Depending on the size and weight of the additional items, they may be shipped via our Economy Mail option that does not come with tracking. If you have any questions or request, please [email us (mailto)].

FOR CANADA ORDERS: If you purchased other products from our shop with your Charme Box subscription, all additional products and the Charme Box will be shipped together.

All sales are final, no returns or exchanges for Charme Box.
If you have any quality issues with the products you received, please contact our customer support team HERE .

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